Enjoying Quality Care After A Fall

Aloha Pamela,

My 4-year-old autistic granddaughter was with my husband and me in Sears’ Garden/Tools Department at Windward Mall. Suddenly, she broke free from my grasp and ran out into the traffic/parking lot area.

In the chase, I tripped and fell. It knocked the wind out of me big time!

Suddenly, I heard soothing voices asking how could they help, was anyone with me?

A mother-daughter team of “angels” kept my granddaughter safe, retrieved important items that fell out of my purse and offered a towel for comfort.

Within minutes, my husband was by my side. With my right hand swollen and turning purple, he immediately drove me to Kaiser Moanalua Emergency, where a team of caring individuals gave me the utmost care for my injuries. I can’t remember your faces, and I didn’t get your names, but you know who you are, and I am forever grateful.

Mahalo nui loa.

Elizabeth Kaulu

Dear Elizabeth,

Emergency Services personnel are trained to respond, so they are delighted when their dedication is noticed.

“Thank you so much for your kind words,” says Kaiser Moanalua ES director Mary Anne Nolan. “Our Emergency Department team works hard every day to provide the very best patient-centered care, and we’re happy to hear you are on the mend.”

Dear Pamela,

I’d like to thank mail carrier Lisa for her show of caring for the neighborhood where she delivers mail.

Recently, I saw her stop during her deliveries to pick up debris that had scattered on the street following a blue bin pickup. She goes the extra mile for all her patrons, and this was another way of showing her aloha.

Judy Mick

Dear Judy,

“Lisa Pang is awesome!” says Kaneohe Postmaster Kanani Alos. “She is the epitome of customer service. Over the years she has consistently received compliments from our customers for her excellent service, as well as for gestures of kindness and caring like the one described by Mrs. Mick. I wish I had 10 Lisas working for me!”

Dear Pamela,

I would like to say a big mahalo to the city bus drivers! My two teenagers have been taking the city bus to and from school for years from Kailua to town.

Recently, both of my kids left their wallets on TheBus on different days. Both times, the wallets were turned in to the lost and found by bus drivers, with their valuables.

Another time, my daughter left her lunch on the bus, and the following morning the bus driver gave it back to her, and said that they had refrigerated it at the end of their shift until the morning.

Kudos to the bus drivers, who quietly are watching over their passengers.

Tracey Stott Kelley

Dear Tracey,

APPLAUSE letters are always appreciated, says Oahu Transit Services director of marketing Michelle Kennedy.

“Our bus operators provide the best customer service possible, and we are so happy to hear that you have had a wonderful experience with our service. Mahalo for riding The-Bus.”

If you know someone who deserves some Applause, send your letters to Pamela Young, MidWeek Applause, KITV, 801 S. King St., Honolulu, HI 96813. Include your name, phone number and, if possible, the phone number of your “applaudee” so we can contact him or her.